SignDeck

Delete your SignDeck account and data

Last updated

You can delete your SignDeck account at any time, right inside the SignDeck app. This page explains how, how to request deletion without the app, and exactly what happens to your data.

On this page

Delete inside the app (fastest)

  1. Open SignDeck.
  2. Go to the Account tab.
  3. Tap Delete account.
  4. Confirm.

This works for guest accounts and for accounts signed in with Google or Apple, and it takes effect immediately.

Uninstalling the app does not delete your data on our servers. Delete your account first if you want that data removed.

Request deletion without the app

Contact us through the support page from the email address you use to sign in with Google or Apple, and ask us to delete your SignDeck account.

We may ask you to confirm that you own the account. We complete deletion requests within 30 days.

What is deleted

  • Your credit balance is set to zero.
  • Your name and email address are removed.
  • Your Google or Apple sign-in identity is released from the account.
  • All your sessions and push notification tokens are cleared.

What is kept and why

  • A one-way hash of your device identifier, so a new guest account created later on the same phone does not receive the welcome credits again (abuse prevention).
  • Purchase and credit-transaction records, without your name or email, where we need them for accounting, tax and fraud-prevention duties.
  • Backups. Backups are overwritten on a rolling schedule, so deleted data can remain in a backup for a limited time before it is overwritten.

Your credits

Unused credits are removed when your account is deleted. They cannot be recovered or transferred to another account. Purchases are refunded only by Apple or Google, under their own rules.

Other places your data may be

  • Apple: deleting your SignDeck account does not revoke Sign in with Apple automatically. On your iPhone, open Settings, tap your name, then Sign in with Apple, and remove SignDeck.
  • Google: to revoke SignDeck’s access to your Google account, open your Google Account security settings and remove SignDeck from the apps connected to your account.
  • Purchases: Apple and Google keep their own purchase records, which you manage in your App Store or Google Play account.
  • Your phone: files on your device stay there until you remove them in the app or uninstall the app.

Delete only some data

  • Clear your History and saved signatures inside the app. They are stored only on your device.
  • Files you convert with Doc to PDF are already deleted from our server right after the conversion finishes.

Contact

Questions? Visit support. Read the full privacy policy.